General Queries

  • How do I get a quote?

    You can send us an email at hello@spark.net.au or by using this Contact Form ...
  • Is Spark Insured?

    We are insured for public liability with Berkley and our certificate of cover is available here: DOWNLOAD...
  • Can Spark work on roofs?

    Sometimes the tasks we are required to do involve accessing rooftops or other areas where a fall from height could occur. We are trained and certified to Work Safely at Heights and our certific...
  • Can Spark use access equipment?

    If your property is bigger than 2 or 3 storeys, depending on the cleaning services required we may need to use access equipment such as boom or scissor lifts. There is always at least one perso...
  • How can I work out what windows I have?

    We've dedicated a whole page to window types and how to count the panels, tracks and screens. Check out ...
  • Does Spark use high pressure for house washing?

     90% of house washing is done at low pressure as high pressure can damage paint work, timber, render and more. We use it occasionally on exposed brick and flat surfaces however o...
  • What is included in a house wash?

    We generally offer two different types of house wash. Premium SoftWash: The Spark house washing team will to do a walk around the property to ensure the house is ready for washing. Power points / electrical switches will be...
  • Can I login and access my invoice and proposal history?

    Yes. We have assigned a password to all of our customers to access information such as invoices and proposals. Please contact us for this login information....
  • What chemicals do you use?

    Honesty is one of the core foundations upon which we have built our business, and such are happy to explain what we use and why. For window cleaning we use a couple of different detergents depending on the level of dirt w...